Helsana health insurance

Helsana Health Insurance was created in 1996 through the merger of Helvetia and Artisana. With more than 1.9 million policyholders and premium income of CHF 6.5 billion, it is the largest health insurance company in Switzerland. Compare the offers of Helsana health and supplementary insurance and find a suitable tariff.

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Helsana Contact & Address

Helsana Krankenkasse

Zürichstrasse 130
8600 Dübendorf

insured persons

570'889 in basic insurance

refund period

Ø 2 days

solvency ratio (2024)


administrative expenses

201 CHF per client

*The above figures were taken from the annual statistics of the Federal Office of Public Health, which is issued as the supervisory authority for social health insurance in Switzerland and provides an overview of the recognized health insurers. A claim to current validity is rejected.

Helsana basic insurance

Helsana Krankenkasse offers both basic and supplementary health insurance as well as dental insurance. You can take out Helsana basic insurance in the standard version or as an alternative insurance model (AVM).

The Basic package is the traditional basic insurance model. The insurance covers all statutory medical benefits in the event of illness, pregnancy and accident. As a policyholder, you are free to choose the type of treatment you want, i.e. you can decide whether you want to have your family doctor or a specialist treat you directly. The amount of the monthly premium depends on the chosen deductible rate.

The alternative general practitioner model BeneFit PLUS requires that you first consult your general practitioner in the event of an illness or make use of your general practitioner in a group practice (HMO). There you will receive the same benefits as with the standard basic insurance. If necessary, your family doctor will refer you to a specialist. With this model, you can save at least 12 percent on premiums.

You can save around 15 percent on your premium if you choose the Telmed model. The health insurance tariff called BeneFit PLUS Telemedicine requires that you call the free hotline of the Medgate medical advice centre in the event of illness. If further medical clarification or treatment is required, the advice centre will refer you to a doctor or hospital.

Helsana supplementary insurance

With a voluntary supplementary insurance, you insure benefits that are not covered or only insufficiently covered by the basic insurance. Helsana offers a wide range of supplementary insurance including dental insurance:

  • TOP is an outpatient supplementary insurance with cover abroad and provides cost assistance for glasses, contact lenses, non-prescription medication, psychotherapy, braces for children and much more.
  • In addition to traditional treatment methods, SANA also covers alternative medicine services and supports preventive measures such as smoking cessation and vaccinations.
  • COMPLETA includes the services of TOP and SANA.
  • PRIMEO offers free choice of physician and comfortable coverage for outpatient interventions in the hospital.
  • OMNIA is a health and hospital insurance that you can extend every five years.

With supplementary hospital insurance from the Helsana HOSPITAL programme, you benefit, for example, from free choice of doctor and hospital for inpatient treatment, accommodation in a single room and daily hospital allowance. Dental insurance covers worldwide dental treatment, dental hygiene, braces and much more.

Compare and change your Helsana insurance offer

With more than 65 health insurance companies in Switzerland, it is not easy to find the right coverage for your own needs. Before you switch to Helsana, you should compare different insurance offers. We offer you free advice. Contact us today and we will find the cheapest health insurance for you.

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